SHIPPING INFO
Always packed & shipped with care!
NOTE: This information is for the items in my shop, wedding stationery is separate :)
*** US CUSTOMERS & TARIFFS: I am working on a case-by-case basis and may wait to ship if the current tariff/fee information is unclear. At this time, single (or 2) cards will still ship as lettermail with no fees. If you're in a hurry, please let me know. If not, I appreciate your patience and support. I will send you a message either way, so you will stay in the loop :) NOTE: I am actively seeking a printer in the USA (especially for calendars) that will also ship, which should avoid the fees for you. I appreciate your patience and support!
TIMELINE
Most orders will ship out between 1-4 business days, but I always aim for ASAP! Customized orders may take longer. Custom paintings will be scheduled according to both the client's and my timelines.
Most of my items ship with stamps as letter mail, so they are not guaranteed for any timeline, unless you choose an upgraded option.
General postal timelines depend on your location, and are listed in the shipping options when you check out:
Within Canada, orders typically take 2-5 business days, but can take over a week in the busy postal seasons
USA is typically 5-10 business days to arrive, but can take a couple of weeks once in a while (the current tariff situation will impact this).
International is typically 7-14 business days to arrive, but can take a few weeks once in a while
Unless requested, most of my items will be shipped with stamps to keep your shipping costs low. This means the items cannot be tracked, unless you upgrade your shipping. Multiple items will likely be shipped as a package if it’s thicker than 20mm. I appreciate your patience, as once your order is in transit I cannot control the timing. Items are seldom lost, but sometimes take longer to arrive :) Please order with extra time, especially during November & December. If your order has not arrived within 4 weeks from your order date (or 5 weeks International), please let me know and I will replace it (or refund you if that’s of preference). Thank you SO MUCH!
MULTIPLE ITEMS
If you're ordering more than one print or card, they will be packaged together in a cello sleeve to reduce waste, unless otherwise requested in your order notes :) Multiple items will likely be shipped as a package if it’s thicker than 20mm.
TRACKING
Standard shipping rates typically DO NOT INCLUDE tracking or insurance (they are shipped with stamps as letter mail). The only exceptions are larger orders (thicker than 20mm) and Art Prints 11x14" or larger do ship with tracking in Canada, as they are too large for letter mail (factored into the price).
Shipping upgrades (expedited and tracked) can be found at checkout, or feel free to reach out with any questions!
INTERNATIONal
Customers outside of Canada are responsible for any customs/duty/tariffs and/or import taxes that may apply. See bold note at the top of this page. Delays due to customs are out of my control, so your patience and understanding is appreciated!
Returns & exchanges
All sales are final, unless damage occurs during shipping. If that happens, please reach out ASAP and I will take care of that :)
If you would like to exchange something for any reason, let me know and perhaps we can work it out. The original item(s) would need to be in perfect condition upon return to my studio, and shipping both ways is the responsibility of the customer.
